Three network phone calls down but data still working

The mobile operator Three has acknowledged that a number of its users are currently experiencing difficulties with making phone calls. In a post shared on X, the company confirmed that there is 'an issue affecting voice services,' although it did not specify the exact number of customers impacted by this outage. Monitoring website DownDetector indicated a significant increase in reported problems, particularly around 09:30 on Wednesday morning, with users submitting over 9,000 reports regarding the issue. Despite the complications with voice calls, Three reassured its customers that data services remain fully operational, allowing users to continue accessing mobile internet without interruption.

This outage occurs shortly after Three completed a merger with Vodafone, a significant event that has resulted in the formation of the UK's largest mobile network, boasting approximately 27 million customers. It is noteworthy that Vodafone customers are not experiencing any service disruptions related to this issue, indicating that the problems are isolated to Three's network. The company’s swift acknowledgment of the situation and its efforts to communicate through social media reflect its commitment to customer service, even amidst operational challenges. As the situation develops, customers are encouraged to stay informed through official channels for updates on service restoration.